Returns & Refunds Policy
We offer a 30-day return period from the date you receive your order.
If more than 30 days have passed since delivery, unfortunately we are unable to offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be returned in its original packaging.
- Include proof of purchase, such as your order confirmation or receipt.
Please do not send your return directly to the manufacturer.
Refunds
Once we receive and inspect your returned item, we will notify you by email to confirm that your return has been received.
We will also let you know whether your refund has been approved or declined.
If approved, your refund will be processed and credited to your original payment method within a few business days. Please note that processing times may vary depending on your bank or payment provider.
Delayed or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider, as it may take some time before the refund is officially posted.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at:
Email: info@bestmart.co.uk
Sale Items
Only items purchased at the regular price are eligible for a refund.
Items purchased during a sale or with a promotional discount are not eligible for a refund unless they are faulty or required by applicable consumer law.
Exchanges
We only replace items that are defective, damaged, or incorrect upon arrival.
If you need to exchange an item for the same product, please contact us at:
Email: info@bestmart.co.uk
Gift Orders
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift voucher for the value of the returned item once the return has been processed.
If the item was not marked as a gift, or the gift giver had the order delivered to themselves before giving it to you, any refund will be issued to the original purchaser.
Return Shipping
Customers are responsible for the cost of returning items unless the return is due to a faulty, damaged, or incorrect product.
Original shipping charges are non-refundable unless otherwise required by applicable consumer law.
For higher-value items, we recommend using a tracked delivery service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team:
Bestmart
Email: info@bestmart.co.uk