Privacy Policy

This Privacy Policy explains how Bestmart ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website or make a purchase.

1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies installed on your device.

We also collect information about:

  • The pages and products you view.
  • The websites or search terms that referred you to our website.
  • How you interact with our website.

We refer to this as Device Information.

Cookies

We use cookies to improve your browsing experience and operate our website efficiently. Examples include:

  • _session_id – Stores information about your browsing session.
  • _shopify_visit – Used for internal analytics.
  • _shopify_uniq – Counts customer visits.
  • cart – Stores information about your shopping basket.
  • _secure_session_id – Maintains a secure session.
  • storefront_digest – Controls access to password-protected stores.

You can disable cookies through your browser settings, although some website features may not function correctly.

Log Files

Our servers automatically collect information such as:

  • IP address
  • Browser type
  • Internet Service Provider (ISP)
  • Referring and exit pages
  • Date and time stamps

Web Beacons, Tags & Pixels

We use technologies such as web beacons, tags and pixels to understand how visitors use our website and to improve our services.

Order Information

When you place or attempt to place an order, we collect information including:

  • Name
  • Billing address
  • Delivery address
  • Payment details
  • Email address
  • Telephone number

We refer to this as Order Information.

Throughout this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.

2. How We Use Your Information

We use your Personal Information to:

  • Process and fulfil your orders.
  • Process payments.
  • Arrange delivery.
  • Send order confirmations and updates.
  • Respond to customer enquiries.
  • Detect and prevent fraud.
  • Improve our website and services.
  • Analyse website performance.
  • Send marketing communications where you have given your consent or where permitted by law.

3. Sharing Your Personal Information

We share your information with trusted third-party providers who help us operate our business.

These include:

Shopify – Our ecommerce platform
https://www.shopify.com/legal/privacy

Google Analytics – Used to understand website usage
https://policies.google.com/privacy

Google Analytics Opt-out:
https://tools.google.com/dlpage/gaoptout

We may also disclose information where required by law or to protect our legal rights.

4. Personalised Advertising

We may use your information to provide personalised advertising and relevant product recommendations.

You can manage your advertising preferences through:

  • Google Ads Settings
  • Facebook Ad Preferences
  • Microsoft Advertising Preferences

You may also opt out through the Digital Advertising Alliance where available.

5. Do Not Track

Please note that our website does not currently respond differently to "Do Not Track" signals sent by web browsers.

6. Your Rights

If you are a resident of the United Kingdom or another jurisdiction with applicable privacy laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Restrict or object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your data.

To exercise any of these rights, please contact us at:

Email: info@bestmart.co.uk

We process your personal information to fulfil our contractual obligations, comply with legal requirements, and pursue our legitimate business interests.

Your information may be transferred outside the UK, including to Canada, the United States and other countries where our service providers, such as Shopify and Google, operate. Appropriate safeguards are in place where required.

7. Data Retention

We retain your order information for as long as necessary to fulfil our legal, accounting and operational obligations, unless you request its deletion where applicable by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or operational requirements. Any updates will be published on this page.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Bestmart
Email: info@bestmart.co.uk